Your visit to The Centre

Our aim is to offer a wide range of complementary therapies delivered by experienced and effective practitioners who have been selected for their skill and integrity. All practitioners are insured and members of relevant professional bodies, where appropriate, and undertaking regular continued professional development.

We work together as a team and may liaise with and consult each other, when necessary and with your express consent, to ensure treatment is tailored to your needs.

Cancellation policy

Please give as much notice as possible if you need to cancel your appointment, and at least 48 hours’ notice. Appointments cancelled with less than 48 hours’ notice will usually be charged for, at the discretion of the practitioner.

Given current circumstances, we would rather you cancel than attend when you are unwell and, in such circumstances, we will waive any cancellation fee.

If you do not attend an appointment you have booked, you will be charged the full fee due.


Now all restrictions are lifted, neither clients nor practitioners are required to wear masks. If you would prefer to wear a mask and would like your practitioner to wear one too, please let us know before you attend your appointment and we’ll be happy to help.

We do ask you not to attend if you are ill with an infectious illness because of the impact on practitioners, staff and other clients if you pass it on.

The Centre is just off Dragon Street, accessed between Animal Crackers and ATS. All treatment rooms are ground floor with full access throughout. We also have a disabled parking space available for those who need it due to disability, mobility issues (including temporary) and parents of multiple babies. Please ask for further information.

Free parking is available on Dragon Street and Hilton Road. The nearest car park is at M&S (1h only) but both Tesco and Festival Hall have parking for longer periods and are only minutes away. 

We have very limited on site parking for those that need it – do ask for further information.

We can accept payment by cheque, cash, card or direct to practitioners. Payment is due on the day of the appointment. Please note that payment by card needs to be in person.

We offer level access and plenty of space to park your buggy. We have a baby changing table in our disabled toilet.

We have two toilets available for use of clients, one of which is a disabled toilet which also has a baby changing unit.

In general, we ask you not to bring children with you to your appointment. We cannot look after your children and you will be able to get more out of your appointment if you’re not trying to manage them at the same time.

If the appointment is for the child, we are happy for both parents to attend if that is what they’d like. For multiples, do feel free to bring someone to support you, especially if both you and your babies are receiving treatment.

We are happy to provide you with written receipts for you to claim back on any insurance policy you may have but please be aware that all appointments need to be paid for on the day of the appointment.


We welcome all feedback in relation to your visit to The Centre. Please do talk to either your practitioner or reception staff if you require anything. Alternatively, you can contact the Practice Manager, Shanagh Telford, by emailing

We look forward to being of help to you and your family now and in the future.