Your visit to The Centre
Our aim is to offer a wide range of complementary therapies delivered by experienced and effective practitioners who have been selected for their skill and integrity. All practitioners are insured and members of relevant professional bodies, where appropriate, and undertaking regular continued professional development.
We work together as a team and may liaise with and consult each other, when necessary and with your express consent, to ensure treatment is tailored to your needs.
Please give as much notice as possible if you need to cancel your appointment, and at least 48 hours’ notice. Appointments cancelled with less than 48 hours’ notice will usually be charged for, at the discretion of the practitioner.
Given current circumstances, we would rather you cancel than attend when you are unwell and, in such circumstances, we will waive any cancellation fee.
If you do not attend an appointment you have booked, you will be charged the full fee due.
At present, all clients are asked to read our protocol and only attend The Centre if they and their household have been well and they have not been in contact with a known case of Covid-19 in the previous 10 days. We also ask you to let us know if you have travelled abroad or are attending hospital regularly or have had a procedure in the previous 10 days so we can risk assess on a case-by-case basis.
All clients are asked to arrive at their appointment time and to wear a mask or face covering. If you are unable to wear a face covering, please let us know when you book. Appointment times are staggered wherever possible but if someone is already waiting, please wait outside for them to be collected before entering The Centre.
On entry, please use the hand sanitiser. Then ring the bell and wait for someone to come to collect you. We will try not to keep you waiting but sometimes delays happen as we need to ensure the safety of everyone using The Centre.
After your appointment, you can use reception to pay and book your next appointment. Reception staff are aware of entry and exit times and aim to ensure clients do not meet in the stairwell, wherever possible.
The Centre is on the first floor, up stairs with a handrail on one side only. We are above The Bran Tub and entry is via the purple door to the left. If you are unable to climb stairs, some practitioners do offer appointments elsewhere or home visits, so do ask for details.
Free parking is available on Lavant Street but this is for half an hour only, with parking on Charles Street (perpendicular to Lavant Street) for an hour. There is a car park behind The Centre (Swan Street Car Park) accessed via Charles Street. There is pedestrian access from the car park to Lavant Street in front of Salon 16.
We can accept payment by cheque, cash, card or direct to practitioners. Payment is due on the day of the appointment. Please note that payment by card needs to be in person.
Wherever possible, we ask parents not to bring buggies as there is not space for these to be left safely at the bottom of the stairs.
We have a toilet available for use of clients which also has a baby changing unit.
Due to current circumstances, please do not bring children with you to your appointment except with prior agreement of the practitioner. If the appointment is for the child, we ask that only one parent attends.
We are happy to provide you with written receipts for you to claim back on any insurance policy you may have but please be aware that all appointments need to be paid for on the day of the appointment.
We welcome all feedback in relation to your visit to The Centre. Please do talk to either your practitioner or reception staff if you require anything. Alternatively, you can contact the Practice Manager, Shanagh Telford, by emailing firstname.lastname@example.org.
We look forward to being of help to you and your family now and in the future.