Privacy Policy

Privacy Commitment
Where we collect information from
What we collect and how it is used
Purposes of use
How we keep your data safe and who has access
Keeping your information up to date
Your rights

Privacy commitment

The Centre of Complementary Medicine (The Centre) is committed to protecting and respecting your privacy. This policy sets out what personal data we collect from you, or that you provide to us, and how it will be used. Please read it through carefully and if you have any queries contact us here.

Where we collect information from

When you give data to us directly:

  • Apply for a position, either as staff or as a therapist
  • Contact us on one of our online platforms such as (but not exclusively) our website, Facebook
  • Contact us directly by telephone, electronically, post or in person

What we collect and how it is used

Personal Data

Personal data includes your contact details, date of birth, your contact preferences, details of communications with you. This enables us to conduct business with you and provide you with the best service for your needs, and to keep you informed about The Centre. We do not share or sell any data other than for statutory reasons, i.e. HMRC.

Special Category Data

Special Category Data may be asked for in certain instances; this includes your bank details (if you set up a regular payment), gender identity, medical information and next of kin.

This information is available to a restricted number of staff for whom it is deemed necessary. It is used to process some transactions, in the case of an emergency.

Purposes of use

Our website

When you visit our website we may automatically collect technical information about your session including the Internet Protocol (IP) address that connects your device to the internet, the type of device you use, your browser, operating system and from where you have arrived at our site. We do not link this information to anything that identifies individuals. This information enables us to analyse how the website is used and where improvements can be made.

We make no use of cookies on our website. (A cookie is a small text file of letters and numbers that gets put onto your computer when you visit a website.)

HR

If you apply for a job or as a therapist at The Centre we may collect Personal Data and Special Category Data as part of your application.

How we keep your data safe and who has access

We carry out regular reviews of who has access to data to ensure that your information is only accessible to appropriately trained staff. Special Category Data is only accessible to staff for whom it is deemed absolutely necessary.

Paper files with Personal and Special Category Data are kept to a minimum and are stored securely when not in use.

If legally required we may disclose your information to the police, regulatory bodies or legal advisers. We will only share your data in other circumstances with your consent.

Keeping your information up to date

Please let us know when your details change so we can make sure that our information is current. However, we do have other processes in place to ensure that we keep our records up to date:

  • We will delete your account if there has been no activity on your membership in the last 3 years. (Applies to our library)
  • If you apply for a job at The Centre and your application is unsuccessful, we delete/destroy the application after 6 months after receipt.
  • Any documents to support a membership will be destroyed when the membership expires, or when the membership is cancelled.
  • All contact details we hold for callers regarding appointments are deleted/destroyed after a period of 3 months.

You can update your contact preferences at any time by calling us on 01730 231655 or by emailing us here.

Your rights

If you wish to amend your data, ask us to stop using your Personal and Special Category Data for reasons other than processing your transactions, or erase your Personal and/or Special Category Data please contact us here.

You have a right to ask for a copy of the information we hold about you. To request this please send an email to us here. We do not make a charge for this, but may charge a reasonable administrative fee if we deem the request to be unfounded or excessive. We endeavour to respond to requests within 30 days.